- Introduction 1.1 This document outlines the privacy policy of Eight Star B.V. (referred to as ‘Eight Star’, ‘we’, ‘us’, and ‘our’). 1.2 Eight Star operates and controls the indibet website and services, including indibet betting, the indibet app, and indibet login (referred to as ‘the Website’). 1.3 This privacy and cookie policy explains how we process and store any personal information collected from you or that you provide to us through indibet services. 1.4 We may process and store your information, including personal data as defined by the General Data Protection Regulation (EU) 2016/679, in both electronic and manual formats for account administration, marketing purposes, and to satisfy legal, regulatory, and statutory requirements.
- Acceptance of this Privacy and Cookie Policy 2.1 By providing your information to us through post, telephone, email, registering with us, or accessing the indibet website or indibet app via any internet-enabled device, you confirm your acceptance of our Privacy and Cookie Policy and authorize us, our staff, affiliates, subsidiaries, suppliers, and agents to use your personal data. 2.2 Please read this policy carefully to understand our values, views, and practices regarding the capture, retention, processing, use, and transfer of your information.
- Amendments to this Privacy and Cookie Policy 3.1 We reserve the right to amend this Privacy and Cookie Policy as necessary. Any revisions will be effective immediately upon posting the updated version on the indibet website. The date of the latest update will be stated on the policy. This policy was last updated on 01 September 2020. Please check the website frequently for any revisions.
- Information We May Collect About You 4.1 We may automatically collect, record, store, and process non-personally identifiable information when you access the indibet website or use the indibet app, including browser type, operating system, domain name, number of visits, average time spent, and pages viewed. This information helps us measure and improve website usage. 4.2 If you apply to open an indibet account, we may collect additional information, including: a) Contact information: name, date of birth, gender, physical address, email address, IP address, and telephone numbers. b) Financial information: billing information, payment card details, and transaction details. c) Information from publicly available sources for credit and identity verification. d) Mandatory details required for account application. e) Information from credit scoring agencies. 4.3 We may also collect, record, store, and process: a) Details of your visits to the indibet services, including traffic data, location data, IP address(es), and other communications data. b) Technical information about the devices you use to access our services. c) Correspondence with us via writing, telephone, email, or other forms. d) Betting, payments, and account transactions for service improvement. e) Information from cookies stored on your device. 4.4 Telephone conversations, including betting and client service calls, may be recorded for training, quality management, and dispute resolution.
- How We Use Your Information 5.1 We use the information collected to process your transactions and requests, and for purposes outlined in this policy. This includes sharing information with third-party data handlers and professional advisers assisting in service performance. Your information may be used to: a) Set up, operate, and manage your indibet account. b) Verify your age, identity, and application details. c) Provide indibet betting services. d) Process transactions via your banking provider. e) Respond to transaction enquiries. f) Enforce our Client Agreement and other agreements. g) Comply with legal and regulatory obligations. h) Investigate unlawful, fraudulent, or improper activity and report crimes. i) Enhance client services and personalize services. j) Inform you of future events, offers, and promotions. k) Conduct customer research, analysis, and testing. l) Manage risk, including credit rating. m) Diagnose system problems and administer the website. n) Fulfill contractual obligations to you.
- Sharing Your Information With Third Parties 6.1 We may share your information with third parties to verify its accuracy and comply with legal and regulatory duties. This includes: a) Making enquiries with credit reference agencies. b) Verifying information with third-party organizations. c) Passing information to debt collection agencies for outstanding debts. d) Consulting legal advisers to enforce legal rights. e) Disclosing information for suspected unlawful activities. 6.2 If Eight Star or its assets are acquired by a third party, personal data may be transferred as part of the assets.
- Enquiries With Credit Reference Agencies 7.1 Information held by credit reference and fraud prevention agencies may be searched by us and other organizations to make credit assessments, verify identity, manage accounts, trace whereabouts, recover debts, and prevent crime. These searches may affect your credit rating, and records will remain on file for six years after being closed.
- Marketing 8.1 We may use your information for targeted marketing about indibet services, including indibet betting, the indibet app, future events, promotional activities, and special offers. Your information will not be disclosed to external third parties for marketing. 8.2 We may communicate via email, SMS, post, and telephone. You can stop receiving marketing communications by clicking the relevant link in our emails or informing us to change your preferences.
- International Transfer of Your Information 9.1 We operate in multiple jurisdictions. Your information may be transferred, stored, and processed outside your country for payment processing and support services. We ensure your data is treated securely and in accordance with this privacy policy. By providing your personal information, you agree to its transfer, storage, and processing outside your country.
- Device Monitoring and Cookies 10.1 We may collect information about devices used to access indibet services for anti-fraud purposes. This includes IP address, memory, and operating system. 10.2 Cookies may collect personal information and general internet usage data when you use indibet services or visit third-party websites. Cookies help us understand website activity, customize the site, recognize returning visitors, and ensure logged-in sessions. 10.3 Most browsers automatically accept cookies, but you can refuse them by adjusting your browser settings. Refusing cookies may restrict access to parts of the website. 10.4 Types of cookies we use: a) Visitor identification cookies. b) Tracking cookies for account-related identification. c) Customization cookies for personalized experiences. d) Testing cookies for content variants and performance analysis. e) Analytical cookies for website usage reports and improvements. 10.5 By using the indibet website and indibet app, you consent to our cookie use. Third parties on our website may use cookies, but we do not control their use.
- Security and Protecting Your Information 11.1 We recognize the importance of online security and take precautions to protect your personal information, maintaining administrative, technical, and physical safeguards against accidental or unlawful destruction, loss, unauthorized access, and other forms of processing. Payment transactions are encrypted using SSL technology. 11.2 Internet transmission is not completely secure. We strive to protect your data but cannot guarantee its security during transmission. Once received, we use strict procedures and security features to prevent unauthorized access.
- Links to Third Party Websites 12.1 Our website and indibet app may link to external third-party websites. These websites operate independently and are not covered by our privacy policy. We assume no responsibility for the practices, actions, or policies of third parties.
- Accessing Your Personal Information 13.1 Under the General Data Protection Regulation (EU) 2016/679, you may request a copy of your personal information held by us at any time. Requests can be made in writing, and an administration fee may apply.
- Retention and Disposal 14.1 We retain your information only as long as necessary for providing products and services or as required by law. In certain circumstances, such as responsible gambling and self-exclusion, information may be retained indefinitely. 14.2 When no longer required, personal information will be destroyed securely to prevent unauthorized access.
By adhering to this Privacy and Cookie Policy, we ensure the protection and proper use of your data while providing you with indibet services, including indibet betting, the indibet app, and indibet login functionalities.